Refund Policy
Last updated: July 2026
1. Scope
This policy covers refunds for credits purchased through PayFast. It applies only to unused credits and to technical extraction errors on reports already processed, as set out below.
2. Unused Credits — 7-Day Money-Back
If you purchase credits and have not used them to generate a report, you may request a full refund within 7 days of purchase. Once a credit has been used to process a report, it is no longer eligible under this section.
3. Technical Extraction Errors
If a credit was used but the report failed due to a technical extraction error on our side (e.g. the PDF could not be processed), you may request a refund of that credit within 7 days of the report being generated.
4. What Is Not Refundable
The following are not eligible for a refund under any circumstances: reports and translations already generated and delivered, credits already used to produce a report, disputes over the accuracy of the underlying South African credit bureau data, and cases where the source credit bureau report itself is missing, incomplete, or unavailable.
5. How Refunds Are Processed
Approved refunds are returned to your original PayFast payment method within 5–7 business days of approval.
6. Requesting a Refund
Email support@contact.saffascore.co.za with your account email and the reason for your request.